Privacy Policy

At Eterna Scents, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or engage with our services.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Identification Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect details such as your name, email address, phone number, shipping address, and payment information.

  • Browsing Information: We use cookies and similar technologies to collect information about your browsing behavior, such as IP address, browser type, device type, and pages visited on our website.

  • Payment Information: Payment information is processed by our third-party payment processors (e.g., PayPal, Stripe) and is not stored on our servers.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Process Orders: To complete and manage your purchases, process payments, and ship products to you.

  • To Improve Customer Experience: To understand your preferences and improve our website, products, and services.

  • To Communicate with You: To send order updates, confirmations, promotional offers, and newsletters (you can opt out at any time).

  • For Legal and Security Purposes: To comply with legal obligations, prevent fraud, or enforce our policies.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may share information with the following:

  • Third-Party Service Providers: We may share your information with trusted partners (such as payment processors, shipping companies) who assist in providing our services.

  • Legal Requirements: If required by law or in response to legal requests, we may disclose your personal information.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure encryption technologies when processing payments and storing sensitive data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that allow us to remember your preferences and track your behavior on our website. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us directly.

  • Opt-Out of Communications: You can unsubscribe from our promotional emails or newsletters at any time by clicking the unsubscribe link in the email or contacting us.

  • Delete Your Data: You can request the deletion of your personal data by reaching out to us, subject to legal retention requirements.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Please review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@eternascents.com