Terms & Conditions

Welcome to Eterna Scents! By using our website, making a purchase, or interacting with our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website and services, you agree to abide by these Terms & Conditions, our Privacy Policy, and any other policies or guidelines provided on our website. If you do not agree with these terms, you should not use our website or make any purchases.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our website and make a purchase. By using our services, you confirm that you are of legal age to enter into a binding contract.

3. Product Information and Availability

While we strive for accuracy, Eterna Scents does not guarantee that all information on our website (including product descriptions, pricing, or availability) is complete, accurate, or current. We reserve the right to correct any errors, omissions, or inaccuracies at any time without prior notice.

Product availability is subject to change without notice. If an item you ordered is out of stock or unavailable, we will notify you as soon as possible and issue a refund or assist you in selecting an alternative.

4. Ordering and Payment

By placing an order on Eterna Scents, you are making an offer to purchase products, subject to these Terms & Conditions. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraud.

Payment is due at the time of purchase. We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment processors. All transactions are processed securely.

5. Pricing and Taxes

Prices on our website are listed in your local currency and may include taxes or fees depending on your location. Eterna Scents is not responsible for any customs duties or import taxes that may be imposed by your country’s customs authorities.

Prices may be updated or changed at any time without notice, but the price at the time of your purchase is the price that will be charged.

6. Shipping and Delivery

We offer various shipping options for your convenience. Shipping times and costs are provided at checkout, and shipping is calculated based on your location. We are not responsible for delays caused by third-party carriers or customs.

Once an order has been shipped, you will receive a confirmation email with tracking information. Please ensure your shipping address is correct, as we cannot modify the address once the order has been processed.

7. Returns and Refunds

Please refer to our Refunds & Returns Policy [link to Refunds & Returns page] for information on how to return products and request refunds.

8. Account and Security

When you create an account on Eterna Scents, you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

If you believe your account has been compromised, please contact us immediately at support@eternascents.com.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Eterna Scents or its content providers and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without prior written permission from Eterna Scents.

10. Prohibited Use

You agree not to use our website or services for any unlawful, fraudulent, or harmful purposes. You may not engage in any activities that may damage, disable, or impair our website, including but not limited to the use of viruses, malware, or other harmful code.

11. Limitation of Liability

To the fullest extent permitted by law, Eterna Scents is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. In no event shall Eterna Scents’ total liability exceed the amount you paid for the product(s) giving rise to the claim.

12. Indemnity

You agree to indemnify, defend, and hold harmless Eterna Scents, its affiliates, directors, employees, and agents from any claims, losses, damages, liabilities, or expenses (including attorney fees) arising from your violation of these Terms & Conditions or your use of our website and services.

13. Modifications to Terms & Conditions

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Please review these terms periodically for any updates. Continued use of our website following the posting of any changes constitutes your acceptance of the updated Terms & Conditions.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Eterna Scents operates. Any legal action or proceeding arising under or in connection with these Terms & Conditions shall be brought exclusively in the courts located within our jurisdiction.

15. Dispute Resolution

In the event of a dispute, we encourage you to first contact us to resolve the issue amicably. If a resolution cannot be reached, the dispute will be subject to binding arbitration, as per the laws of our operating jurisdiction.

16. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please feel free to contact us at:

Email: support@eternascents.com